Technical Support Engineer -Benavidez, Buenos Aires/ Argentina-

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Empresa

GSB Solutions

Descripción de la Empresa

Desde el año 2008, cuando se concibió GSB, nuestro objetivo fue claro y sigue firme: solucionar de manera eficiente las necesidades tecnológicas y de talento humano de las instituciones que así lo requieren. Conoce más sobre nuestra historia.

Provincia

Buenos Aires

Localidad

Nordelta , Tigre

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

¡We are looking for you!
Language: English
Location: Carlos Pellegrini , Benavidez

Requisitos del trabajo
• Guide customers to download applications and use computer peripherals devices.
• Provide technical assistance to the clients regarding any operating system issues.
• Communicate with the clients to dig into the real problem. Conduct screenshare sessions if required
• Personalize new applications regarding client issues.
• Ensure all the desktop computer systems are working properly.
• Refer unresolved issues to the higher officials such as Technical Support Manager and provide useful suggestions.
• Maintain and update the record of issues and take measures to prevent those issues in the future.
• Make report of the customer queries
• Troubleshoot any problems regarding software and hardware computer support.
• Troubleshooting hardware, software, and network issues.
• Regular maintenance of organizational assets (computers, laptops, peripherals)
• Responsible for maintaining records of issues and solutions, user trainer, basic network support, emergency support, security compliance etc.
• Bachelor's degree in computer science, Information Technology, or relevant field.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Exceptional knowledge of working with Windows/ Linux and Mac OS systems.
• Proficient knowledge of computer systems and their peripherals such as a printer, scanner, etc.
• Experience with various network connections addressing.
• Excellent communication and interpersonal skills.
• Ensure customer satisfaction by providing the best solutions to their queries.
• Proficient knowledge of antivirus software.
• Good problem-solving and multitasking skills.
• Exceptional customer service skills.

Job Type: Full-time
Experience: + 4 years
Work: On Site
Idioma: Inglés Avanzado
Ubicación: Carlos Pellegrini, Benavídez. Buenos Aires




Mínimo Nivel Académico Requerido

Universidad Completa

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